Privacy Policy twcbet –
Your Personal Data Protection

1 Introduction

twcbet ("Company", "We") take the privacy and personal data protection of our members seriously. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use the twcbet.plus platform or the twcbet mobile app.

This policy is prepared in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and any applicable privacy laws. We are committed to ensuring your personal data is handled transparently, securely, and responsibly.

If you are under 21 years of age, you are not permitted to use the platform twcbet and therefore none of your personal data should be collected.

2 Personal Data We Collect

Twcbet collects various types of personal data depending on your interactions with our platform. Below is a summary of the data collected:

Data Category	Data Examples	Collection Method
Identity Information	Full name, date of birth, ID card number, selfie photo	Registration & KYC
Contact Information	Email address, phone number, residential address	Registration form
Financial Information	Bank account number, account holder name, transaction records	Deposits & withdrawals
Usage Data	Game records, betting history, login timestamps	Automatically during use
Technical Data	IP address, device type, web browser, cookie data	Automatically via tracking technology

Data You Provide Directly

This includes all information you submit during account registration, the KYC verification process, customer support forms and any communications you initiate with our team.

Data Collected Automatically

When you use the platform twcbet, our system automatically records technical information such as your IP address, browser type and version, operating system, pages visited, visit timestamps and platform performance data. This information is used to ensure account security, prevent fraud and improve the user experience.

3 How We Use Your Personal Data

twcbet uses your personal data only for lawful and relevant purposes. The following are the primary purposes for data use:

4 Data Sharing & Disclosure

twcbet does not sell, rent, or trade your personal data to any third party for their commercial purposes. Your data is only shared in the following limited situations:

• Payment service providers – to securely process your deposit and withdrawal transactions.
• Game software providers – the minimum information required to enable access to third-party games.
• Technology service providers – companies that assist us in operating the platform, including cloud hosting and cybersecurity providers, which are subject to strict confidentiality agreements.
• Regulatory authorities and law enforcement agencies – when required by Malaysian law or a valid court order.
• With your consent – for any other purpose for which you have given explicit consent.

All third parties who receive your personal data from twcbet are required to handle that data in accordance with data protection standards equal to or higher than our own.

5 Personal Data Security

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL Encryption for all data transmitted between the platform and your browser.
• Encryption of sensitive data in databases using industry-standard protocols.
• Access control based on the principle of least privilege – only staff who require access to specific data are permitted to view it.
• Use of two-factor authentication (2FA) for internal system access.
• 24/7 security monitoring and real-time intrusion detection systems.
• External security audits conducted periodically by independent firms.
• Data security and privacy training for all staff who handle personal data.

6 Data Retention Period

twcbet retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Generally:

• Active account data – retained for the duration your account is active and up to 5 years after account closure for legal compliance purposes.
• Financial transaction records – retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• Customer support communication logs – retained for 3 years.
• Technical log data – retained for 90 days to 12 months depending on operational requirements.

Once the retention period has expired, your personal data will be securely deleted or anonymised so it can no longer be associated with you.

7 Your Rights Regarding Personal Data

Under the Malaysia Personal Data Protection Act 2010 and twcbet's policy, you have the following rights regarding your personal data:

• Right to be informed – you have the right to know what types of data we collect and how it is used.
• Right to access – you may request a copy of the personal data we hold about you.
• Right to rectification – if your data is inaccurate or outdated, you have the right to request a correction.
• Right to withdraw consent – you may withdraw consent for certain data processing, although this may affect your ability to use some services.
• Right to object – you may object to the processing of your data for direct marketing purposes.
• Right to request deletion – under certain circumstances, you may request the deletion of your personal data.

To exercise any of these rights, please contact our support team twcbet via Live Chat. We will process your request within 30 business days.

8 Cookie & Tracking Technology Usage

twcbet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Necessary cookies (essential cookies) – required for core platform functions such as secure login and session verification. These cookies cannot be disabled.
• Performance cookies – collects information on how you use the platform to help us improve overall performance and user experience.
• Functional cookies – saves your preferences such as language and display settings for ease of use.
• Analytics cookies – helps us understand platform usage patterns for continuous improvement purposes.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the twcbet platform.

9 Amendments to the Privacy Policy

twcbet reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we handle personal data. We will notify you of significant changes through:

• In-app or on-site notifications from twcbet.
• Email to the address registered to your account.
• Update the "Last Updated" date at the top of this document.

Continued use of the twcbet platform after an amendment notice is issued constitutes acceptance of the revised policy terms. If you do not agree with the amendments, you are advised to stop using the platform and contact us to close your account.

10 How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the twcbet through the following methods:

• Live Chat – available 24 hours a day, 7 days a week on the twcbet.plus platform.
• Email – [email protected] (displayed as text only; not clickable).

We are committed to addressing every privacy enquiry seriously and within a reasonable timeframe. For complaints that cannot be resolved internally, you have the right to refer the matter to the Malaysia Department of Personal Data Protection in accordance with the prescribed procedures.